Knowwhichaccountsareslipping,before they tell you.
Merrily reads every conversation, meeting, product event, invoice, and contract across the tools you already run, and turns them into one live health score per account. The AI does the reading, so there is no CS-ops team, no survey, and no manual CRM entry.
Sentiment dropped after 2 support escalations. North-star usage down 22% in 14 days.
Reads every signal from your existing stack
Your customers are telling you they will leave. Quietly, across a dozen tools.
The warning signs are already in your stack, scattered across inboxes, call recorders, billing, and product dashboards no one has time to stitch together. By the time it reaches the CRM, the account is already gone.
The reactive way
You find out at the QBR.
- A frustrated Slack thread no CSM was tagged on
- Logins quietly sliding for three weeks straight
- A renewal email that sat unanswered for ten days
- A QBR where the champion sounded "off," but no one wrote it down
- The save attempt that starts the week the contract ends
With Merrily
You find out the day it changes.
- Every message, call, and meeting read and scored the day it lands
- Usage decline flagged the moment the trend bends
- Renewals surfaced with the risk context attached
- Sentiment tracked across every touchpoint, automatically
- A ranked "needs attention" queue, worst account first
One layer of judgment on top of your whole stack.
Merrily sits on top of the systems your team already lives in. It reads your customer signals out of them, reasons over every interaction, and turns them into account health, risk, and renewal intelligence in one place, without replacing a single system.
Conversations
sentiment · urgency · touchpoints
Product & billing
adoption · usage · revenue
Relationships
threads · summaries · digests
A score you can actually explain.
Every account gets a single 0 to 100 score, moved by the real signals across your stack. No black box: open any account and see exactly what moved the number, in plain language.
Down 9 points in 14 days · renews in 41 days
Signals moving this score
Starts at a 70 baseline · recalculated live as new signals land
In plain language
Northwind cooled after two escalations and a sharp usage drop, with a renewal inside the quarter and nothing in expansion. The champion went quiet three weeks ago. Worth a call this week, not at the renewal.
Written from the actual conversations, calls, and usage, every account, every day.
The health ramp
The whole relationship, on one screen.
From a portfolio-wide triage queue down to the single message that turned an account. Everything Merrily learns is one click away.
Triage queue, worst account first
A portfolio ranked by who needs you now. ARR tracked, ARR at risk, and the accounts trending the wrong way, surfaced before the renewal call.
Sentiment timeline
Every touchpoint on one thread, with channel, author, urgency, and sentiment scored automatically.
Usage & revenue
North-star usage trend and ARR per account, with the biggest movers called out.
Renewal radar
Renewal dates and notice deadlines parsed straight from your contracts, with risk context attached.
Touchpoint heatmap
See engagement cadence at a glance, and the gaps where an account went quiet.
Account digests, written for you
A plain-language brief for every account: what changed this week, what is at stake, and what to do next, drafted from every signal so you walk into the call already briefed.
Live in an afternoon. Working from day one.
No data team, no implementation project, no quarter-long rollout. Connect your existing stack and Merrily backfills your history on the first sync.
Connect your stack
Link Slack, email, your CRM, billing, product analytics, meeting recorder, and source-of-truth database. Each connection is probe-checked before it goes live, so a bad token never fails silently.
Merrily reads everything
It pulls every conversation, meeting, product event, invoice, and contract, then reasons over each thread end to end, scoring sentiment, urgency, and usage automatically.
You get live signal
A health score per account, a ranked needs-attention queue, renewal radar, and a written digest, updated as new signals land. Open any account to see exactly why the number moved.
Plugs into the tools you already pay for.
Merrily reads from your existing stack and writes intelligence back. Connections are probe-checked on connect and re-checked on every sync, so you always know a source is actually flowing.
Conversations & email
Meetings & calls
CRM
Billing & revenue
Product analytics
Support
Data & source of truth
Contracts & calendar
Built for the team that owns the relationship.
Customer Success
Walk into every renewal already briefed.
Your whole book ranked by risk, each account with the signals that moved it. Spend your week on the accounts that need you, not on stitching together tabs.
Founders & CEOs
See your whole customer base without a CS ops team.
One screen for health, usage, and revenue at risk. Know which logos are wobbling before the board meeting, with no dashboards to maintain.
RevOps & Account Management
Feed the forecast with real health, not vibes.
Expansion and churn signals the day they appear, tied to renewal dates and ARR, so the pipeline reflects what is actually happening in the accounts.
Stop guessing which accounts are healthy
Know every account.
Save the ones you'd hate to lose.
Connect your stack and watch your first health scores land within the hour. No surveys, no manual entry, no implementation project.