Know every account, save the ones you would hate to lose.
We started Merrily because the signals that predict churn and expansion are already sitting in the tools you run every day. They are just scattered across a dozen tabs, and no team has the hours to read all of them.
Our mission
Give every B2B software team a live, trustworthy view of customer health, without a dedicated operations team to maintain it. The relationship between a company and its customers should not depend on whoever remembered to update the CRM.
Merrily reads every customer conversation, meeting, product event, invoice, and contract, and turns them into one score per account, with the reasons attached.
Why now
Retention is the growth lever that matters most, and the data to manage it has never been more spread out: messaging, email, meeting notes, support, product analytics, and billing all live in different systems.
AI can finally read across all of it. That is the unlock: account health that updates itself from what is actually happening, not from a survey sent once a quarter.
The principles behind the product.
Signals over surveys
The truth about an account is already in your conversations, meetings, tickets, and usage. We read what is really happening instead of asking people to fill in another form.
Scores you can explain
A health score is only useful if you trust it. Every Merrily score comes with the plain-language reasons behind it, so a CSM can act on it and a CEO can believe it.
Useful in an hour, not a quarter
No implementation project, no data-entry mandate. Connect the tools you already run and watch your first scores land the same day.
Company
Built on the TariffLens platform
Merrily is a product of TariffLens, the team behind production AI systems that read dense, messy source material and turn it into decisions you can defend. Merrily points that same engine at your customer base.
See it on your own accounts.
Connect a source or two and watch your first health scores land within the hour.